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MAINTENANCE & SERVICE

 
 
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BOOK YOUR POOL 2024 CLOSING

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Pool Closing Booking

Once we receive your Pool Closing form we will contact you for a Credit Card and add you into our schedule.

BEFORE WE VISIT PLEASE ENSURE:

  • If you are lowering your water make sure the water level is below the return jets.

  • If PRESTIGE is installing the cover please have that ready beside the pool.

  • Leave your Winterizing Box beside the pool so we have access to any plugs, light bottles/foam and the green gizzmo’s. We will put your jets, gauges, baskets, salt cells, etc. in the box.

  • Have the garden hose out and make sure it is operational.

  • Don’t shut the breaker off for the pool equipment.

  • Make sure we can access the backyard. As a courtesy, please pick up any dog waste.

All prices are for typical service times. Any unexpected situations difficult access or any irregular circumstances will be billed at $80/person per hour on site.

POOL WATER CLEAR & BALANCED

* For success in the spring it is important to have the pool water clear and balance before we close the pool. Leaves at the bottom of the pool may stain the liner.

BOOK YOUR 2025 POOL OPENING

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Pool Opening Booking

Once we receive your Pool Booking form we will contact you for a Credit Card and add you into our schedule.

BEFORE WE VISIT PLEASE ENSURE:

  • Water level of pool is at least 1/2 way up the skimmer. If PRESTIGE is removing the cover, no problem, just put the garden hose under cover to raise water. Always monitor your hose as not to overfill. The water level can go as high as 3/4 up the skimmer.

  • Leave any winterizing equipment beside the pool; such as jets, gauges, baskets, cartridge filters, UV Systems, salt cells, etc. Sometimes we leave these items in your cartridge filter and we will find them, just let us know where your is.

  • Have the garden hose out and make sure it is operational.

  • Turn the breaker on for the pool equipment.

  • Make sure we can access the backyard. As a courtesy, please pick up any dog waste.

All prices are for typical service times. Any unexpected situations such as heavy leaves removal, difficult access or any irregular circumstances will be billed at $80/person per hour on site.

Pool Condition & Water Quality

Our Opening Services are for priced for standard conditions. If extraordinary conditions are present we will discuss the additional costs with you once we arrive.

* If you have excessive leaves, more than a standard garbage bag, a $20 per bag charge will be billed.

* If your pool water is green or brown then chlorine shock treatments will be required, we will contact you.

 

ALL-INCLUSIVE MAINTENANCE PACKAGES 

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SALTWATER POOLS

+ 1X PER WEEK POOL CARE - $140 /week

- $2800 for a 5 Month Season

PRESTIGE will visit your pool 1 x PER WEEK and perform the following:

  • ON SITE WATER TESTING
  • POOL WATER BALANCING
  • ALL CHEMICALS for the WHOLE SEASON (Acid Extra for High Alkalinity Well Water)
  • WEEKLY MANUAL VACUUMING of YOUR POOL
  • WEEKLY 10 POINT CHECKLIST
  • For Pools under 100,000 litres only, Inside Perimeter Only

+ 2X PER WEEK​ POOL CARE - $220/WEEK

- $4400 for a 5 Month Season

PRESTIGE will visit your pool 2 x PER WEEK and perform the following:

  • ON SITE WATER TESTING
  • POOL WATER BALANCING
  • ALL CHEMICALS for the WHOLE SEASON (Acid Extra for High Alkalinity Well Water)
  • TWICE WEEKLY MANUAL VACUUMING of YOUR POOL
  • TWICE WEEKLY 10 POINT CHECKLIST
  • For Pools under 100,000 litres only, Inside Perimeter Only

+ 3X PER WEEK POOL CARE - $300 /WEEK

- $6000 for a 5 Month Season

PRESTIGE will visit your pool 3 x PER WEEK and perform the following:

  • ON SITE WATER TESTING
  • POOL WATER BALANCING
  • ALL CHEMICALS for the WHOLE SEASON (Acid Extra for High Alkalinity Well Water)
  • THREE TIMES WEEKLY MANUAL VACUUMING of YOUR POOL
  • THREE TIMES WEEKLY 10 POINT CHECKLIST
  • For Pools under 100,000 litres only, Inside Perimeter Only
 

CHLORINE PUCK POOLS

+ 2X PER WEEK POOL CARE - $240 /WEEK

- $4800 for a 5 Month Season

PRESTIGE will visit your pool 2 x PER WEEK and perform the following:

  • ON SITE WATER TESTING
  • POOL WATER BALANCING
  • ALL CHEMICALS for the WHOLE SEASON (Acid Extra for High Alkalinity Well Water)
  • TWICE WEEKLY MANUAL VACUUMING of YOUR POOL
  • TWICE WEEKLY 10 POINT CHECKLIST
  • For Pools under 100,000 litres only, Inside Perimeter Only

+ 3X PER WEEK POOL CARE - $320 /WEEK

- $6400 for a 5 Month Season

PRESTIGE will visit your pool 3 x PER WEEK and perform the following.

  • ON SITE WATER TESTING
  • POOL WATER BALANCING
  • ALL CHEMICALS for the WHOLE SEASON (Acid Extra for High Alkalinity Well Water)
  • THREE TIMES WEEKLY MANUAL VACUUMING of YOUR POOL
  • THREE TIMES WEEKLY 10 POINT CHECKLIST
  • For Pools under 100,000 litres only, Inside Perimeter Only
 
10 POINT CHECKLIST

10 POINT CHECKLIST

  1. Water Testing

  2. Water Balancing

  3. Skimming Surface

  4. Clean Skimmer Basket

  5. Clean Pump Basket if Required

  6. Inspect Filter Pressure

  7. Equipment Inspection

  8. Test Heater

  9. Inspect Chlorinator

  10. Advise on Water Level

FAQ's

FAQ for MAINTENANCE 

WHAT SERVICE PACKAGE IS RIGHT FOR ME?

CHLORINE PUCKS POOLS - If you have a large pool or a pool that has high levels of organic matter, like trees that blow debris into the pool, we recommend our 3X Weekly Package. You get us there 3X per week Monday, Wednesday and Friday. So, it's almost bullet proof that your pool will be in great condition. Our 2X Weekly Package is a great option as we visit on Tuesday and Friday. We do not offer a weekly service for Chlorine Pucks pools as the chlorine must be tested and replenished at least 2 x per week for consistency of water quality.

SALT WATER POOLS - Since the salt water system is automatically creating chlorine, we only have to be there 1 x per week for Saltwater Pools. So, our 1X Per Week Package works for most clients. For larger pools, over 100,000 liters or a pool that gets heavy use, we recommend a minimum 2X Weekly Package.

With all pools, as we are only at your pool up to 3 hours per week, you will have to be engaged. You may test the water as often as you would like, with the test strips, to make sure the chlorine is always in range.

With all of our ALL-INCLUSIVE MAINTENANCE PACKAGES you never have to set foot inside a store, we come to you. We include all the chemicals required to maintain your pool. Choose one of the packages today and have peace of mind knowing we are there for you.

WILL MY POOL BE READY FOR SWIMMING AFTER YOU LEAVE?
Typically, within 15 minutes, after we leave you can enter the pool. We will let you know if you need to stay out any longer via email or text. 

WHAT IF MY POOL TURNS GREEN? 
This is a possibility when you have low chlorine and hot weather. It is a very rare occurrence with Saltwater pools because the Salt System is always generating chlorine for you. It is like a babysitter for your pool. So, we typically only see chlorine pucks pools turn green. Chlorine puck pools cannot rely on any sort of automated chlorine delivery so these pools can lose the chlorine fast and turn green. We highly recommend the 3X Per Week Package for chlorine puck pools if you are struggling with chlorine. Simply, the more times per week we are attending your pool, the less likely a green pool can occur. We do offer a one-time per year "NO CHARGE" green pool fix to get your pool back to swimming conditions. We will then discuss the solutions to make sure your pool stays clear. This may include recommending a more frequent package as we want to keep you enjoying your pool without interruption!

 

YOUR RESPONSIBILITIES

WHAT YOU NEED TO DO

For Weekly Packages you need to be check the following:

* Maintaining water level 1/2 way up skimmer
* Clean the Skimmer Basket(s) on Weekly Basis or as needed
* Calling us if your pool is down. Without circulation algae will bloom
* If you have a heavy use, with 10 or more guests, switch the Salt System to SUPERCHLORINATE for 24 hours. Or if you have a chlorine pool you would shock it with granular shock after the party.
* Use an automatic Robotic Pool Cleaner in between visits to maintain a clean pool floor.
* Test the water with dip strips and adjust the chlorinator as neccesay to maintain 3ppm of chlorine.




ADDITIONAL CHARGES

ADDITIONAL CHARGES NOT INCLUDED

* All Packages are based on normal circumstances of one hour per visit. Approx 45 minutes of vacuuming and 15 minutes of chemical & operational maintenance.
* Abnormal circumstances, that require extra time, will be billed at $120/hour.
* Removal and pressure wash of cartridge filters, during the season, is and extra $120 per set during our your maintenance day or $150 special trip in.
* If you have High Alkalinity well water, Acid Magic will be billed Extra. If required.
* For Chlorine Puck pools we use stabilized pucks. Over time the stabilizer in the pool may reach over 100ppm or higher and then we will switch to non-stabilized pucks. These must be placed in the skimmer, NOT in an erosion feeder. Once the stabilizer returns to below 100ppm, we will switch back to stabilized pucks. To reduce the stabilizer levels below 100, you may want to dilute the water by draining a foot of water out of the pool and refilling. You may want to wait until the end of the season and drain an extra foot out the pool when you lower the water for winterizing, Then refill the pool back to a winterizing level,which is just under the return jets. The water cost to refill is the homeowner’s responsibilty.

HOW MUCH SALT DO I NEED TO ADD TO MY POOL?

 LOW SALT CALULATOR


AUTOCOVER SERVICE

AUTOCOVER SYSTEM TUNE UP

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AUTOCOVER SYSTEM TUNE UP $299

  • Complete mechanical inspection and adjustment.
  • Lubricate all pulleys for smooth operation.
  • Inspect torque limiter, ropes, and guide feeds. Adjust if required.
  • Inspect all bolts and screws. Tighten if required.

Replacement parts and labour to install are extra. We will advise if they are required.

 

AUTOCOVER WASH & CLEAN VAULT 

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AUTOCOVER WASH COVER & CLEAN VAULT - $299

  • Clean the entire surface side of cover
  • Clean leaves and debris out of cover vault


EQUIPMENT MANUALS

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OMNILOGIC AUTOMATION

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TRISTAR PUMPS

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SWIMCLEAR FILTER

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LOW-SALT SYSTEM

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EVAC SERIES

ROBOTIC CLEANER

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COLORLOGIC LED LIGHTS

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OMNI VS PUMP SYSTEM

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SUPER PUMP 700

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SAND FILTER

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AQUARITE SALT SYSTEM

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AQUAVAC 500

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SUPER PUMP

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H-SERIES GAS HEATER

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AQUARITE 900 SALT

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AQUAVAC 6 SERIES

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OMNI APP SETUP

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SUPER II PUMP

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HEAT PUMP

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AQUARITE PRO



EQUIPMENT REBATES

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DID YOU UPGRADE YOUR EQUIPMENT?

Click to see all the HAYWARD Consumer Rebates.